Operations Setup & Optimisation
Customer Support Setup & Management
Customer Support Setup & Management
- Designing & implementing scalable processes
- Building SOPs (Standard Operating Procedures)
- Internal documentation & knowledge management
- KPI tracking & reporting structures
- Business compliance & risk management
Customer Support Setup & Management
Customer Support Setup & Management
Customer Support Setup & Management
- Helpdesk setup (Zendesk, Intercom, etc.)
- Customer support workflows & escalation paths
- Training & onboarding customer service teams
- AI Chatbots and Support
- Customer feedback loops & improvement strategies
People Operations & HR Support
Customer Support Setup & Management
People Operations & HR Support
- Onboarding & offboarding processes
- Employee handbooks & HR documentation
- Culture & engagement strategy
- Performance tracking & feedback systems
- Fractional HR support until the team is in place
Finance & Admin Operations
People Operations & HR Support
- Expense tracking & financial process setup
- Invoicing, payroll, and bookkeeping systems
- Vendor & contract management
- Budgeting & forecasting support
- Projections & cash flow
Business Compliance & Governance
- Business registration & structuring (UK Companies House)
- Regulatory compliance (GDPR, industry regulations)
- Board & investor communications (meeting coordination, reports, shareholder updates)
- Corporate policies & documentation (contracts, governance frameworks, employee handbooks)
- Reporting & filings (Companies House updates, tax deadlines, statutory reporting)
- Legal & compliance coordination (liaising with advisors, due diligence support)
... and everything else
There’s no job too big or too small. If a service you need isn’t listed, just ask!
If I have the expertise, I’ll handle it.
If I don’t, we can find the right way for you to move forward. I can either learn, find the right expert or you can choose to take care of it yourself.
My goal is to ensure you have the operational support you need—whatever that may be and sometimes that means moving out of your way.